Aug. 16, 2018
We opened our very first Chico office in April 2017, and quickly outgrew the space within less than a year. 140 Fit Stylists later, we opened the doors to our brand new customer experience office — equipped with a slide and all — near the Chico Municipal Airport. On July 18th, 525 guests, including ThirdLove employees and the Chico community, gathered to celebrate the grand opening the best way we know how: with free cold beer from Bulldog Brewery, live music, and local food-truck fare.
As a fast-growing intimates brand that designs bras with real women in mind, we’re dedicated to creating both beautiful product and meaningful connections with our community — online, over phone, and in person. In addition to mingling with families and employees alike, we made sure the 175 attendees who stopped by our recruiting table also left with some ThirdLove swag.
But it wouldn’t have been a proper party without Mayor Sean Morgan, who participated in the ribbon cutting ceremony alongside ThirdLove’s founders, Heidi Zak and David Spector.
“We’re so proud to have ThirdLove in Chico — it’s further proof of the amazing talent that we have here in our community,” Mayor Morgan announced.
So, why Chico? ThirdLove was originally drawn to the city for several reasons, including its proximity to San Francisco and dynamic workforce. But its unique community and humble, hardworking residents were why we chose to open our first customer experience office there.
“Helping women find their perfect fit is our top priority and our team in Chico is laser-focused on proving that superior service,” Heidi shared in her speech.
Our Chico location is more than just an outpost for the company; its smart and talented team has been absolutely critical to ThirdLove’s success. Because of them, we’re able to better serve our customers and efficiently meet their needs without making them step a foot inside a dressing room.
ThirdLove’s Fit Stylists are expertly trained to make what’s traditionally been an awkward experience a comfortable and personal one. It’s not easy to provide bra expertise via phone, chat, email, or text – yet our incredible team manages to service our customers daily without ever compromising quality support or sensitivity. Our Fit Stylists are there to solve their bra issues 362 days a year, whether it be in their own home or on their commute.
We started off with 45 Fit Stylists in Chico in 2017. Today, we’re hoping to double our current headcount to over 300 over the next year. We’re growing quickly, but we couldn’t have done it alone. ThirdLove was born right in our founders’ living room five years ago, and thanks to our passionate customers who believe in our product and mission and our Fit Stylists who provide them with unrivaled support, we’ve expanded to Chico, Cordoba, and Argentina with headquarters in San Francisco since.
“It’s with the incredible support of the Chico community that we have been able to support the growing demand of customers for our specialized support,” Dave said.
Our Fit Stylists are more than just bra experts — they’re problem-solvers who believe in putting customers first — just like how you’re simply more than a customer to us. Thank you for being a part of the ThirdLove family. Let’s see just how far we can go together.